Self Assessment Details

Business details

Name

Phone number

Business name / website link

Email ID

Business type

Business process

Authentication

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Policies

Does your organization have a clearly articulated returns policy?

Yes

No

Is the enforcement of the returns policy enabled by technology?

Yes

No

Which of the below options are a part of your policy towards generating revenue from returns?

Do your systems automatically check for validity of returns across channels and returns scenarios?

Yes

No

Does your system enable a dynamic return policy based on customer profile or changing business scenarios to reduce returns across various channels?

Yes

No
Customer initiation of returns

Does your returns process have integration with 3 PL and service partners for auto task assignment and tracking?

Yes

No

Is item-wise returns tracking part of your returns process?

Yes

No

Does your system capture the reason for returns as a mandatory field while the customer is returning the items?

Yes

No

Do your systems provide predictive alerts when returns processing is delayed?

Yes

No

Does your system enable the dynamic resolution of returns requests based on item condition to enable quick decisions on returned items?

Yes

No
Inwarding process

Does your warehouse management system [WMS] have the ability to inward returned items at the unit level rather than SKU level?

Yes

No

Does the WMS provide visibility of returns journey for every item?

Yes

No

Does your WMS integrate with the management dashboard to provide item-wise data to all decision makers?

Yes

No

Does your WMS provide different storage locations [SLOCs] for different types of returns dispositions?

Yes

No
Testing and Grading

Is the inventory in the Reverse Supply Chain tested and graded for quick decisions and upstream disposition actions?

Yes

No

Is your testing and grading process automated or deep-tech enabled?

Yes

No

Do you have an audit program to test for consistency and efficacy of the testing and grading results?

Yes

No

Does your testing process use images and automated dynamic questionnaires at source to ensure consistency and accuracy of grading?

Yes

No
Disposition

How do you liquidate unsellable or uninvoiced inventory?

Do you make your disposition decisions such as RTV, claiming insurance, restock, repair and refurbish, e-waste or liquidate based on objective predefined criteria?

Yes

No

Does the system allow for the automated enforcement and monitoring of RTV rules?

Yes

No

Does the system allow for automated alerts and escalations based on the stage of the RTV and brand policies?

Yes

No

In managing your brand reputation, do you destroy returned, excess and obsolete inventory?

Yes

No

Does your liquidation process allow for a market driven and transparent price discovery process? (Please note, a three quote system based on email is not considered as market driven or transparent)

Yes

No

Are the claims that are valid for insurance automatically identified and filed?

Yes

No

How do you submit and track Brand Call log?

Email

API integration

Others

How do you file and and track 3 PL Claims?

Email

API integration

Others

Does your disposition process include B2B and B2C channels?

Yes

No

Does your liquidation process include an objective method to set the minimum expected price i.e pricing guidance?

Yes

No

Does your system recommend the most optimum disposition decision based on the results of the grading?

Yes

No

Does your system provide real-time status on each item pending insurance claim?

Yes

No

Does your system allow for the automated filing of insurance claims through email or API integration?

Yes

No

Does your system provide for correct guidance on salvage value?

Yes

No
Operational efficiency

Does your system reduce touch points across the process as the item goes through its journey of customer initiation of returns to final disposition?

Yes

No

Is your system integrated with support systems such as WMS, ERP, CRM to eliminate manual interventions and remove inefficiencies?

Yes

No

Are you able to calculate the per unit returns processing cost by DC?

Yes

No

Does your system provide alerts based on the utilization of DCs?

Yes

No
Reporting

Does your system enable centralized data eliminating the need for manual data collection?

Yes

No

Does your system provide end to end role based visibility and tracking of the returned items?

Yes

No

Does your system enable one click access to a return item's complete journey (initiation to disposition that can be correlated to net recoverable value)?

Yes

No

Do you have auto-generated reports on exceptions/violations to return policy?

Yes

No

Does the system provide role based reporting at the granular level on reasons for returns, SKU with high returns and geographic regions with high returns?

Yes

No

Do you get system generated one-click-reports at item level?

Yes

No

Does the system provide role-based visibility of each returned claim?

Yes

No

Do you have centralized current and historical records of returned items journey for future reference and audit or performing data analytics?

Yes

No

Do you have auto-generated reports for your ESG goals vs achievement?

Yes

No

Does the system provide visibility to aging inventory by site/location and type?

Yes

No

Does the system provide alerts and notifications on inventory aging?

Yes

No

Does the system provide reports on losses because of delayed actions such as approvals, or missed RTV by Brand?

Yes

No

Assess your returns journey

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