Most brands only hear from customers when something goes wrong. Blubirch turns every after-sales touchpoint into an opportunity to strengthen relationships, reduce support costs and create long-term value.
The strongest customer relationships are built after the purchase. Blubirch helps brands create new revenue opportunities throughout the ownership journey.
AI-driven service reminders based on product age, usage patterns, and historical defect data — keeping products running and customers engaged.
Notify customers about relevant product upgrades when their current product approaches end-of-life — turning returns into new purchase opportunities.
Facilitate buyback of old products to make purchase of new products more attractive while meeting EPR (Extended Producer Responsibility) and sustainability goals.
Upsell accessories and consumables to your existing customers.
Blubirch ASA (After-Sales Assistant) is a branded mobile web portal powered by AI that enables customers to register products, raise and track service requests, get AI-guided issue resolution and access warranty information — 24/7, without calling your support team.
ASA's AI Diagnostics engine identifies the issue type and root cause from the customer's description and walks them through step-by-step self-resolution. Most common issues are resolved without human involvement, reducing inbound call volumes by 30% or more.
No. ASA is a mobile web portal — customers access it by scanning a QR code on the product or packaging. There is no app download required, which significantly reduces registration and self-service friction.
Yes. ASA is fully white-labeled and branded to your company identity — logos, colours and domain. Customers interact with a seamless extension of your brand, not a third-party tool.
ASA handles the full range of after-sales requests: product installation, demo scheduling, warranty claims, repair requests, maintenance, returns initiation and AMC or accessories purchases — all from one portal.
When an issue requires a field visit, ASA's Diagnostics Engine generates a structured report including the issue description, root cause analysis and recommended fix. This ensures service executives arrive prepared with the right parts, significantly increasing first-visit resolution rates.
READY TO GET STARTED?
Request a personalized demo and see how ASA looks and works in your company's colours and with your product catalogue.
