Home | Blubirch

What is your biggest
returns predicament?

How to enhance customer satisfaction while avoiding misuse of returns policies?

Dynamic returns policy

Offer returns options dynamically based on customer profile

Frictionless returns initiation

System-driven omnichannel returns initiation process

Return claim status tracking

Real-time tracking to avoid customer anxiety

Quick refund

Auto approvals for quick refund processing

Know your customer

One-click
product registration

Higher lifetime value

Incremental sale of AMC, accessories,
parts or offer buyback, etc.

How to preserve revenue by eliminating invalid and avoidable returns?

Avoid invalid returns

System driven and validation against returns policy

Reduce returns via smart resolutions

Dynamic resolutions based on returns reasons and customer profile

Eliminate revenue loss

Alerts and auto-filing for time-sensitive claims from brand, insurance and 3P

How to reduce logistics and operations cost of managing returns through a leakage-proof process?

Cut down on logistics cost

Reduce logistics hops and consolidate cross-client returns load

Avoid low-value return items pickup

Dynamic returns inspection and pickup decisions

Faster and low-touch returns

Automated approvals and disposition decisions

Low-touch liquidation process

Integrated multichannel liquidation engine with a large pool of buyers

Pricing guidance for liquidation

AI-driven lot pricing guidance for speedy and optimal recovery

How to improve accountability and traceability while ensuring speed and solidity of the returns process?

Item-level tracking

Full returns lifecycle tracking of each serialized returned item

Track actions taken by individuals

User-based action logs for clear accountability

Protect data

User role-based data visibility control

Separation of duty

Strong user role control

Returns process insights

Actionable and granular insights to help identify process improvement

Maximize your team’s efficiency

Customer support team

Improve customer retension by providing them support on returns through a unified and controlled returns process.

Automate approvals and resolutions for all omnichannel returns
Expedite returns processing by having a single source of truth for the returns inventory
Improve customer retention by having A to Z status updates on returns claims

Physical store executives

Allow stores more time for fresh sales by simplifying returns handling through a unified returns process for an omnichannel environment.

Manage omnichannel returns
Eliminate unwarranted returns
Simplify returns operations through connected partners
Track every returns claim and item
Free up store executives'time through automation

After-sales team

Improve product registration and customer retention through an integrated and simplified after-sales process while shortening the claims cycle.

Enhance customer lifetime value through sale of AMC and accessories
Single system to initiate, authorize and track warranty claims
Achieve EPR goals by running buyback/exchange programs
Avoid revenue leakage by tracking individual defective items
Approval automation and alerts for delayed cases cut down cycle time

Warehouse and operations team

Reduce returns management cost and eliminate revenue leakages through a single view of all returns and automated operational decisions.

Better Planning with a single view of return inventory
Improved coordination between operations, warehouse, logistics and service teams
Item-level status view to ensure nothing slips between the cracks

Management team

Empower yourself with granular insights from returns regarding your products, customers and returns policies.

Have actionable returns insights to improve product quality, returns policies and customer retention
Improve bottom-line by identifying and fixing process leakages
Understand unit economics of returns by category, brand and channel

Maximize your team’s efficiency

Customer support

Customer support team

Improve customer retention by providing them support on returns through a unified and controlled returns process.

Automate approvals and resolutions for all omnichannel returns
Expedite returns processing by having a single source of truth for the returns inventory
Improve customer retention by having A to Z status updates on returns claims

Physical store executives

Allow stores more time for fresh sales by simplifying returns handling through a unified returns process for an omnichannel environment.

Manage omnichannel returns
Eliminate Unwarranted returns
Simplify returns operations through connected partners
Track every returns claim and item
Free up store executives'time through automation

After-sales

After-sales team

Improve product registration and customer retention through an integrated and simplified after-sales process while shortening the claims cycle.

Enhance customer lifetime value through sale of AMC and accessories
Single system to initiate, authorize and track warranty claims
Achieve EPR goals by running buyback/exchange programs
Avoid revenue leakage by tracking individual defective items
Approval automation and alerts for delayed cases cut down cycle time

Warehouse and operations

Warehouse and operations team

Reduce returns management cost and eliminate revenue leakages through a single view of all returns and automated operational decisions.

Better Planning with a single view of return inventory
Improved coordination between operations, warehouse, logistics and service teams
Item-level status view to ensure nothing slips between the cracks

Management

Management team

Empower yourself with granular insights from returns regarding your products, customers and returns policies.

Have actionable returns insights to improve product quality, returns policies and customer retention
Improve bottom-line by identifying and fixing process leakages
Understand unit economics of returns by category, brand and channel

Hear what our
clients say about us

Blubirch’s RA–PaaS solution has been a key enabler of our supply chain digitization initiative. The solution has increased visibility into our reverse supply chain. It has enabled our team’s productivity by providing data-based insights on where to focus, while driving significant benefits to our bottom line.

CFO of
Global Consumer Durable Giant

My team used to spend a significant amount of time reconciling various versions of a spreadsheet, trying to explain why my warehouses were choked with returned products. Powered by Blubirch’s RA–PaaS solution, we now have item-level visibility and automated disposition decisions, which has enhanced consistency and improved our recovery from items in the reverse supply chain.

COO of
India’s Largest Electronic Retailer

Blubirch’s integrated warranty lifecycle management system has been a game changer for us across various product categories. The CRM component has allowed us to map multiple items to a single warranty claim ticket, while the reverse logistics component has enabled seamless tracking and pick-up of warranty return items. Needless to say, it has significantly increased our customer satisfaction levels.

Service Head of
Leading Consumer Electronics Brand

Blubirch’s RA–PaaS solutions suite has proven invaluable in optimizing our financial outcomes. The speed, timely alerts and data intelligence it offers have empowered us to make informed decisions, resulting in a remarkable 30% improvement in realization. This solution has significantly reduced costs by minimizing the inventory flow in the reverse supply chain, resolving issues early on, and preventing unnecessary returns.

CFO of
Premier Sports Retailer

Blubirch’s market-leading Asset Monetization Engine [BEAM] and AI/ML capabilities have enabled accurate price discovery through various auction models for our business while providing complete transparency and compliance. Blubirch seamlessly worked with our teams, incorporating location-specific processes to ensure exceptional customer experience.

CFO of
Reputed FMCG Company

We operate a chain of warehouses across the country. Blubirch’s RA–PaaS solution has provided us with item-level visibility across warehouses, enabling us to optimize warehouse space and decrease costs.

Warehouse Manager of
Large Consumer Electronics Company

How our technology sets us apart

Scalablity

On-demand scalability in line with business requirements

Start simple, grow with pace

Modular solution allowing clients to extend functionality as and when needed.

Auto-scalable as per need of the hour

Auto-scalable solution framework to scale up or down to cater to the business load.

Learn more

Security

Highly secure environment to ensure data integrity

Segregation of data

Multi-tenant model with client data stored securely on their individual database.

Secured access

Two-factor authentication to ensure authorized access to the application.

Availability and disaster recovery

Service and data availability backed by the AWS norms for up to 99.99%. Multiple data recovery and business continuity options.

Learn more

Integrations

Highly secure environment to ensure data integrity

Well-defined APIs

Established API framework to enable easy integration with 3P applications.

Standard integration formats

Availability of standard formats that map all possible data elements from popular systems.

Learn more

Market-leading

reverse supply chain platform

platform

Grading

28%

After-Sales Experience

50%

Initiation

5,00,000+

Returns Processing

40%

Tracking

360°

Liquidation

35%

We add value to your business

40%

35%

30%

60%

3X

50%+

What is your biggest returns predicament?

Dynamic returns policy

Frictionless returns initiation

Return claim status tracking

Quick refund

Know your customer

Higher lifetime value

Avoid invalid returns

Reduce returns via smart resolutions

Eliminate revenue loss

Cut down on logistics cost

Avoid low-value return items pickup

Faster and low-touch returns

Low-touch liquidation process

Pricing guidance for liquidation

Item-level tracking

Track actions taken by individuals

Protect data

Separation of duty

Returns process insights

Our solutions cover the entire returns lifecycle

BB After-Sales Assistant

BB Markdown

BB Customer Returns

BB Warranty Returns

BB EOL Returns

BB Trade-In

BB Returns Processing

BB Remarketing

BB Renewed

BB Grading

BB Grading

BB After-Sales Assistant

BB Markdown

BB Customer Returns

BB Warranty Returns

BB EOL Returns

BB Trade-In

BB Returns Processing

BB Remarketing

BB Renewed

Maximize your team’s efficiency

Customer support team

Physical store executives

After-sales team

Warehouse and operations team

Management team

Maximize your team’s efficiency

Customer support

Customer support team

Physical store executives

Physical store executives

After-sales

After-sales team

Warehouse and operations

Warehouse and operations team

Management

Management team

We add value
to your business

What is your biggest
returns predicament?

Our solutions cover
the entire returns lifecycle

Hear what our
clients say about us

CFO of
Global Consumer Durable Giant

COO of
India’s Largest Electronic Retailer

Service Head of
Leading Consumer Electronics Brand

CFO of
Premier Sports Retailer

CFO of
Reputed FMCG Company

Warehouse Manager of
Large Consumer Electronics Company

Evaluate your
Returns Journey

29
MAR

07
APR

Welcome to
the world of RA—PaaS

14
APR

19
APR

28
APR

26
JUL

02
AUG

16
AUG

12
DEC

ISO 45001:2018, ISO 14001:2015
ISO 9001:2015, ISO/IEC 27001:2013

OHSAS 18001, KSPCB
and EPR Certified

Final Nominee for ET Startup Awards 2016
in Top Innovator category

Selected by SAP for SAP Startup
Incubation Program 2016-2017

Winner of CIO Choice Award 2016 and 2017
in the Reverse Commerce category

Recognized among “The 100 Most Promising
SME Leaders of India 2016”

Selected for Target Accelerator
Cohort 7 for 2019