Yes, you will need to register with BLUBIRCH and execute Master Sales Agreement (MSA) to be able to sell on BLUBIRCH. Please contact Customer Service department at 1800-419-0431 or firstname.lastname@example.org.
You cannot change your user ID. If you must change your user ID, you will have to re-register with a new user ID.
Please call BLUBIRCH Customer Service department at 1800-419-0431 to retrieve your user ID.In case you have forgotten your password you can reset it from “forgot password” link provided in the login section of the app.
Yes, you can change your personal details by emailing us at email@example.com. or calling our customer care executives at 1800-419-0431 .
We sell bulk inventory including returns, refurbished and overstock merchandise for our clients. Our product categories include electronics, clothing & accessories, shoes, hardware, computers, and more.
Although there is no minimum quantity for assets, to make sure items get competitive bids and sell quickly, sellers should have an attractive lot size so buyers are getting value and make a bid. Please contact BLUBIRCH Customer Service Department at 1800-419-0431 or drop an email on firstname.lastname@example.org
Yes, you can set a minimum reserve price below which your assets would not be liquidated.
We would need to certify your inventory to be auctioned, create an accurate manifest and have inventory images to create a lot for auction.
If the winning bidder fails to pay, we will suspend the bidder and will contact the second highest bidder to determine whether or not he/she is still interested in purchasing your merchandise. If the second highest bidder is not interested in purchasing the merchandise, we will contact you to discuss other options, including re-listing your merchandise.
We source excess, open box and customer returns inventory from major retailers and used inventory from enterprises to unlock capital for them.
We offer a competitive "Buy Now" price and bidding option on each lot allowing customers to buy instantly or to make the best offer. We don’t have the flexibility to negotiate pricing with individual customers. However, since we are offering you inventory directly from the source, you’re getting a great deal.
In order to continue to be a buyer on BLUBIRCH, you must represent, warrant and agree to:
You can change your preference by reaching out to us at email@example.com
We accept payment through all major credit and debit cards, NEFT and RTGS. You can also pay in cash at the time of pick-up. However cash payments will be subjected to applicable taxes.
Yes, you can spend up to INR 5 lakhs per day or 20 lakhs per month on BLUBIRCH (excluding shipping, payment processing fees, and taxes).
You will need to subscribe for “BLUBIRCH Prime” to be able to purchase beyond this cap limit. Please contact BLUBIRCH customer service team at 1800-419-0431 or drop an email on firstname.lastname@example.org to get more information on “BLUBIRCH Prime”.
We limit the number of outstanding transactions for new buyers to two at one time. Once a new buyer wins two auctions, they cannot place new bids until payment is made. This restriction doesn’t apply to a Blubirch Prime buyer.
Yes, your information is safe with us. We use industry-standard SSL 128 bit (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.
Any message that the website wants to communicate is called a notification.It can be information about discounts, amazing deals or a simple informational message.
When you are participating in bidding, and place a bid or get out-bidded, a prompt is send to you notifying the same. We also send notifications to communicate about upcoming sales, and various referral and discount schemes.
Yes, you may. Though we highly recommend not to do so.
Kindly check the version of your browser, by visiting the help section of it.
Currently we support the following versions.
Internet Explorer: Version 11.0 and higher.
Firefox: Version 54.0 and higher.
Safari: Version 10.1 and higher.
Chrome: Version 59.0 and higher.
Opera: Version 46.0 and higher.
I haven't put the question How to enable notifications in buyer app if someone has blocked them, because there is no generic answer. It varies from Brand and android version used. If you think its imp. i can draft an answer for it too.
Let me know if any more questions are needed in this section.
BLUBIRCH offers products with clearly defined conditions. Please read below for full explanations of the different product conditions we offer.
Brand New: A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Packaging might have minor scratches or damages. Since it is seal packed, functional & physical condition of the item is not checked by Blubirch team
Open Box: An apparently untouched item in perfect condition and fully functional. The original packaging is intact but could have minor scratches or damages. There are absolutely no signs of wear on the item.The product has been tested by the Blubirch team.
Very Good: The product is well-cared-for and is fully functional but may show minor physical or cosmetic blemishes and/ or the item may have some accessories missing. The packaging might have been replaced to protect the item. The product has been tested by the Blubirch team.
Good: The item shows normal marks from consistent use, but it remains in good condition and works fully. It may show other signs of previous use and/ or the item may have some accessories missing. The packaging might be missing or might have major damages. The product has been tested by the Blubirch team.
Acceptable: The product may have minor functional issues and/ or the item is fairly worn. Signs of wear can include aesthetic issues such as scratches, dents, worn corners and cracks/damage on body. The item may have identifying markings on it or show other signs of previous use. Packaging may or may not be present and packaging condition may be bad. The product has been tested by the Blubirch team.
Defective: The product may be functionally defective and/ or physically damaged. Packaging may or may not be present and packaging condition may be bad. The product has been tested by the Blubirch team.
Not Tested: These items have not been inspected by Blubirch team or have been physically inspected but not functionally checked. These are being sold in “As-is” condition. Some of these items could be working order while some may not be fully functional. These may not come with original packaging, manuals and/or supplementary accessories such as batteries and chargers.
Buy Now Price represents the aggregate price of all items in a lot as suggested by seller.
Lot MRP price represents the price as suggested by manufacturer or estimated in accordance with standard industry practice. Estimated retail is based on the condition of new, does not reflect the retail price of non-new conditions, and may not necessarily represent prevailing prices in every area on any particular day.
This is the price at which the bidding will start for the lot.
The confidential threshold prices, which if not exceeded during the bidding process then the bidding is cancelled.
We prefer that you come and pick the lots or organize for pickup from Blubirch location. However, if you want us to ship please reach out to our customer support team at 1800-419-0431 to find the charges for logistics.
At this time, we can only ship within India. If you want shipment to an international address, we are happy to ship to a freight forwarding address. However this will be a chargeable service.
Yes, You can organize for your own shipping, however you would need to coordinate with BLUBIRCH customer service team to get a pick-up time slot allocated.
You can track the status of your order in My Orders List in Blubirch App.
You can find your order number on the confirmation page at the end of your checkout process or in the confirmation email(s) you received after you made your purchase or in the My Order section of your account or on the packing slip that came with your shipment.
If a lot shows visible damage or its BLUBIRCH seal has been broken, please document these issues on the shipment BOL, get signature of shipper and contact us within 24 hours.
We stand behind the accuracy of our manifests, both in terms of condition and composition. In case of shipment by Blubirch, if there is a difference greater than 4%, please email us at email@example.com within 2 business days of receiving your order. We will get back to you within 1 business day with next steps. We aim to resolve all disputes efficiently and fairly.
We cannot offer any returns or exchanges. If you have any issues with your order, please do reach out to our Customer Services team.
Yes, you can see the lost bids in archived bid section of the app.
No. The information is confidential and would not be shared with the buyer(s).
If the highest bid on a lot is less then the reserve price decided by the seller, the bid is cancelled and the participant’s are intimated of the same.
No, reserve price is confidential and cannot be revealed to buyers.
No, once a bid is placed you cannot cancel it and have to abide by the Terms and Conditions of the organization.
Archived bids are the bids in which the buyer participated along with his “winning” or “lost” status.